Thrive and Future Proof
in the Cloud

Having the right technology solution fit for your contact centre has never been more critical. No-one could have predicted the disruption of 2020; now is the time to review your current capabilities to ensure you don’t just survive but thrive in the new year.

Your tailored report will help your:

  • Engage and delight customers on multiple channels
  • Maximise agent engagement and productivity
  • Operate from anywhere with reliability and security you need
  • Build the right technology foundation to support future objectives

Our experienced and highly skilled consultants will demonstrate what’s possible in your environment and create a high-level business case that delivers value and business benefits to present at your next team meeting.

Find out more here. 

Want to get started right away?

Take our 10-minute online discovery survey to kick start your report.

Synergy Enterprise Solutions
– Your Local Genesys Contact Centre Experts

We have been building customised technology solutions for Australian contact centres since 1999, and a Genesys professional services partner spanning more than 15 years.

We can help you with:

Cloud Contact Centre and Telephony

Communicate and manage your customers and teams remotely.

Data Sovereignty and PCI Compliance

Protect and secure your data for successful digital services.

Omni-Channel Engagement

Engage via the channels that mean most to your customers.

Automation and Self-Service

Provide a faster, better quality service for a positive end user experience.

Artificial Intelligence

Enhance and deliver an exceptional customer and agent experience.

Real-time Analytics

Maximise agent performance and customer satisfaction.

Transform your Contact Centre into an Experience Centre

All contact centres can benefit with a yearly ‘health check’ to ensure exceptional experiences for employees and customers.

This complimentary offer is available for a limited time to Australia and New Zealand based contact centres with 10+ seats.

Register for your Contact Centre Health Check Report