Providing Next-Level CX Even Amid Uncertain Times

Even though we're already a few months into the current crisis, organizations worldwide still struggle to regain footing, recover an operational rhythm and navigate through the challenges:

  • Maintaining business-as-(un)usual despite economic unstability
  • Ensuring and sustaining agent engagement in the long periods of remote work-from-home arrangement
  • Delivering exceptional CX and ensuring customers are well taken-cared of

Discovery session on how organization adopting Conversation Analytic ssolutions outrank others.Also, how Call Journey can help businesses surpass challenges:

  • Transcribe audio recordings into text and deliver a rich meta data stream containing in formation about speaker's sentiment and emotion to as certain agent compliance levels
  • Gain more effective insight on what we are saying to customers
  • Through conversation analytics, get constant pulse on what agent adherence to scripts and regulation
  • Ensure proactive fraud management is in place
  • Include conversation analytics in your governance, control and risk management system
  • Increased coverage of call assessments (go to 100%)
  • Create automated agent scorecard

Plus, know what opportunities are available for you with our strategic partnerships with global omnichannel solutions providers, Genesys.

Our Expertise

ASIC recognized RegTech

Global partnerships

Monitor all voice conversations

AI-powered conversation analytics

Significantly reduce compliance risk

Drive revenue through better CX

Contact Our CX Expert Now