Moving government contact centers to the cloud

 

MAXIMUS Genesys Engagement Platform

The partnership between Genesys and MAXIMUS represents the commitment of two leading contact center providers to bringing innovative services to the government, while also ensuring the required security posture and governance. The MAXIMUS Genesys Engagement Platform provides government agencies a FedRAMP-authorized solution to operationalize their contact center environment and deliver a seamless engagement experience across channels.

     

The benefit of FedRAMP security in the contact center

As government agencies seek to meet customer experience mandates, recent research indicates:

  • 65% of agencies consider customer experience a priority
  • 55% of agencies express that the Cloud is significant for the customer experience efforts
  • Yet, only 3% of respondents considered themselves a FedRAMP expert

Download our government research to view the detailed results.

   

   

   

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Our FedRAMP-Authorized Cloud Platform

The MAXIMUS Genesys Engagement Platform is a jointly managed cloud contact center solution that combines extensive government contact center experience with market-leading technology. Proof of the FedRAMP authorization can be found under the name “MAXIMUS Engagement Platform” by clicking below.

  

Since 1975, MAXIMUS has operated under its founding mission of Helping Government Serve the People®, enabling citizens around the globe to successfully engage with their governments at all levels and across a variety of health and human services programs. MAXIMUS delivers innovative business process management and technology solutions that contribute to improved outcomes for citizens and higher levels of productivity, accuracy, accountability and efficiency of government-sponsored programs. With approximately 30,000 employees worldwide, MAXIMUS is a proud partner to government agencies in the United States, Australia, Canada, Saudi Arabia, Singapore and the United Kingdom.

Every year, Genesys® delivers more than 70 billion remarkable customer experiences for organizations in over 100 countries. Through the power of the cloud and AI, our technology connects every customer moment across marketing, sales and service on any channel, while also improving employee experiences. Genesys pioneered Experience as a Service℠ so organizations of any size can provide true personalization at scale, interact with empathy, and foster customer trust and loyalty. This is enabled by Genesys Cloud™, an all-in-one solution and the world’s leading public cloud contact center platform, designed for rapid innovation, scalability and flexibility.