For cloud and hybrid deployments, PureEngage leverages Amazon Web Services, ensuring global high availability and unlimited scalability.
Consistent workforce management PureEngage workload planning and management lets you balance workloads and maximize use of the unique skills of individual employees. Not only can you measure and manage their performance globally and across all channels, you can empower them. A single, omnichannel desktop gives employees real-time insights into each customer’s interactions and journey, improving their ability to address the needs of customers.
Open APIs support the most sophisticated IT environments PureEngage can integrate with almost any business system, including multiple CRMs, ERPs and other vendor and partner systems. It also offers a high level of customization for your customer experience and types of engagement, and for back-end systems that you’re integrating with.
Unlimited global scalability Omnichannel engagement enables the highest level of scalability even if your organisation is multi-national and has complex business workflows. You can quickly respond to overall growth, and scale up and down easily to align with market changes or seasonal peaks in your workload—all while maintaining high availability and reliability.
PureEngage solves major issues in improving customer experience by efficiently managing customer interactions with your brand.